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Mission-Critical Operations? We’ve got you covered.
We understand that good service requires being responsive. Our wide network of service locations across North America and our team of 550+ service mechanics and technicians means access to superior service when and where you need it. Moreover, our team has access to CIMCO’s inventory of parts and accessories for every make and model, and specialized equipment needed to address emergencies big and small.
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National Parts Center
With a team of 50+ experts managing our $3 million critical parts inventory, the National Parts Center (NPC) offers access to volume-based discounts, cutting-edge technology, competitive pricing, and standardized, high-quality products. Partnering with reliable suppliers, we ensure seamless support for all your parts' needs.
Our dedicated packing and shipping operations guarantee on-time, expedited delivery through a robust network of carriers. While mechanics focus on their work onsite, our team sources parts globally in real-time, saving you time and money while keeping operations running smoothly.
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Customer Service Agreements
Purchasing one of our refrigeration or cooling solutions is the first step in setting your municipality, business or facility up for success. The next step? Taking care of your investment. After all, even the best equipment requires expert service and engineering support to keep it operating at peak performance for today—and tomorrow. That’s where the CIMCO Complete Care program comes in. Not only does it offer you peace of mind and financial security, you’ll maximize your results and protect your equipment for years to come.
Training and Support Services
We provide customized training programs tailored to meet the unique needs of your team. These programs cover essential topics such as safety, emergency response, OSHA compliance, and refrigeration system maintenance. Our goal is to ensure your personnel are equipped with the knowledge and skills to operate safely and efficiently, enhancing compliance and operational confidence.
Additionally, we offer specialized refrigeration system operation training for chief operators, shift operators, and maintenance personnel working with CO₂, and Ammonia plants. This hands-on training prepares your team to manage complex systems effectively, reducing downtime and boosting system performance.
Your Trusted Service Partner: Supporting Systems Coast to Coast
With 29 strategically located branches and service centers across North America, we ensure rapid on-site support to address and resolve issues promptly. Each location is fully stocked with an extensive inventory of parts, accessories, and specialized tools necessary to service your refrigeration equipment efficiently. This network allows us to be where you need us, when you need us, minimizing downtime and keeping your operations running smoothly.
NOW OFFERING FULL-SUITE MECHANICAL SERVICES
Our journey in delivering HVAC services has enabled us to expand our mechanical expertise. Proudly serving London, Ontario, our TSSA-certified Mechanical Division upholds the highest standards of safety and performance. We offer comprehensive solutions for the Industrial, Commercial, and Institutional sectors, positioning CIMCO as your full-suite service provider.
Project Spotlight: Bosco and Roxy's Mechanical Installation
The CIMCO HVAC Construction Team in London recently completed a mechanical project for Bosco and Roxy’s Gourmet Dog Cookies. A brand new 85,000 ft2 (7,897 m2) facility was erected to manufacture the artisanal dog cookies and CIMCO handled the entire mechanical scope of the project – including full sheet metal and mechanical construction.
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Rising to the Occasion: CIMCO's Service Team Keeps Bakery Operations Rolling
We know emergencies don’t just happen Monday to Friday between the hours of 9 to 5. Take the time to read about when our team dropped their long weekend plans to get a food and beverage customer’s business back up and running.
Built on trust: Hear what our customers have to say
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"In any arena facility the refrigeration system uses more than 40% of the energy consumed. It was important for the City of Stratford to maintain the refrigeration systems to manufacturers’ specifications. An all-inclusive contract provides us with the service and comfort level so that I can enjoy my weekends without the nuisance calls. We can call CIMCO at any time and know that the problem will be solved in a timely manner with no surprise costs"
– Jim Bryson, Manager of Facilities at City of Stratford
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"CIMCO conducts their business with the utmost professionalism and have always proposed innovative alternatives to optimize our system’s performance and cost. Projects are completed on time and quality is never compromised"
- Peter Reed, Vice President of Logistics Services, Sobeys
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"CIMCO service and field support is second to none. In the fashion of a true partner, CIMCO has continued to ensure the Air Canada Centre refrigeration plant is performing at the highest level"
- C. Morrell, Manager,Engineering and Technical Services, Maple Leaf Sports and Entertainment Ltd.
Learn more about our other services
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Ready to work together?
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